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Customer Service Representative in Franklin, TN at Advanced Drainage Systems

Date Posted: 4/2/2019

Job Snapshot

Job Description


Advanced Drainage Systems (ADS) is the leading manufacturer of high performance thermoplastic corrugated pipe, providing a comprehensive suite of innovative water management products and drainage solutions. ADS operates a global network of 61 manufacturing plants and 29 distribution centers through our 3,800 employee team members. 

Why choose ADS?  We seek out the best talent and provide you with resources for career development, support and the chance to lead something big.  We offer tremendous opportunity for individuals who want to advance in the industry through innovation and leadership.  Choosing a career with ADS means joining a great company and being part of a great family.

Find out more by visiting us at


The Customer Service Representative provides a solution based service to our valued customers.  A successful individual will be able to multi-task in a fast paced environment with professionalism and efficiency.  This position requires a highly motivated team player who is willing to go above and beyond while displaying a positive, optimistic and upbeat outlook.

The responsibilities of this position include, but are not limited to:

  • Process customer requests by fax, telephone, mail, or email.
  • Provide product information and technical resources.
  • Perform order entry accurately with a sense of urgency.
  • Notify customer of backorder or potential delay in shipment.
  • Review orders and check for accuracy.
  • Liaison for the sales department, logistics department, and the customer.
  • Interface with co-workers and customers in reference to customer issues.
  • Ask for help and ask to help when necessary.
  • Research customer inquiries and respond to appropriate parties in a timely manner.
  • Answer phone in a professional manner.
  • Keep customers informed of order status.
  • Report problems to the Lead CSR.
  • Handle invoice releases daily.
  • Keep work area neat and organized.
  • Process credits and debits in a timely manner.
  • Perform tasks as assigned.

Job Skills:

This position should possess the following skills/knowledge:

  • Strong verbal and written communication
  • Typing/10-key
  • PC/Computer  
  • Data Entry

Educational Requirements:


  • High School Diploma

 Preferred Experience:


  • 2+ years experience in Customer Service
  • Windows XP and Microsoft Office
  • Oracle

 Physical Requirements:


  • The employee will be sitting for an extended period of time, so they must be able to sit for a continuous 8 hours
  • The  employee will be typing, answering the phone, and using their hands in other ways throughout the day and must be have full use of their hands.
  • The employee will be wearing a headset while on the phone, so they must be able to wear a headset for 8 hours continuously

EEO Statement

Advanced Drainage Systems is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.