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Customer Service Representative - International / Global Exports in Hilliard, OH at Advanced Drainage Systems

Date Posted: 3/28/2019

Job Snapshot

Job Description


We are hiring an International Customer Service Representative to join our team!

Headquartered in Hilliard Ohio, Advanced Drainage Systems, Inc (ADS) is the leading manufacturer of high performance thermoplastic corrugated pipe, providing a comprehensive suite of water management products and drainage solutions.  Our innovative products and superior drainage solutions are used across a broad range of end markets and applications, including residential, non-residential, agriculture and infrastructure applications.  We have established a leading position in many of these end markets by leveraging our national sales and distribution platform, overall product breadth and scale, and our manufacturing excellence. Founded in 1966, we operate a global network of 3,700 employees, 63 manufacturing plants and 31 distribution centers.  In July, 2014 we became a public company traded on the NYSE®. To enable our continued growth, we are looking to add top talent to our dynamic organization.


The International Customer Service Representative is the liaison between the sales group and the International customers throughout all relevant sales areas.  This person will process orders, provide pricing, research delivery options and ensures orders are delivered as required.

The responsibilities of this position include, but are not limited to:

  • Provides written, electronic and verbal communications between the sales group and international customers
  • Prepares and confirms approval on order acknowledgments
  • Creates commercial invoices and documentation needed for export
  • Handles invoice releases daily and mails out originals to customers
  • Works with various ADS production facilities to ensure the proper material is produced and the required pipe is shipped
  • Ensures that all communications are complete and continued with all associated parties.
  • Resolves customer service issues, documents resolution and communicates across different teams
  • Arranges shipments with international freight forwarders to ensure that orders are delivered as required
  • Coordinates shipments with production and shipping departments
  • Provides pricing information as directed by the ADS sales group and finalizes contract terms
  • Processes credits and debits as needed
  • Mails out literature and promotional items when requested by customer or sales representatives
  • Works closely with sales support in communicating account details to the customer and the accounting department in applying payment

This position should possess the following skills/knowledge:

  • Import/Export knowledge
  • Strong attention to detail
  • Excellent follow-up and organizational skills
  • Strong communication skills; excellent listening skills
  • Strong analytical skills
  • Fluent in English, additionally Spanish, German & French are a plus, both written and conversational
  • Candidates must have basic computer skills
  • Ability to multi-task, work in a fast-paced environment

If you want to join an exciting team, at an awesome company - please apply! We are looking forward to getting to know you. Want to learn more about some of the things we have to offer you as a company? Check out our careers page to learn more!

EEO Statement

Advanced Drainage Systems is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.