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Customer Service & Ops Support Specialist in Naperville, IL at Advanced Drainage Systems

Date Posted: 4/15/2019

Job Snapshot

Job Description


The Customer Service Specialist will be a “go-to” person for ADS CSR’s, Reps, APMs and customers providing assistance and guidance on all order inquiries and sales requests. The individual will also assist in Operational Support from purchasing/receiving to order shipping, dispatching and payroll.  A successful individual will be able to multi-task in a fast-paced environment with professionalism and efficiency.  This position requires a highly motivated team player with high energy who is willing to go above and beyond while displaying a positive, optimistic and upbeat outlook.


Customer Service / Inside Sales Responsibilities:


  • Answer daily phone calls and emails assisting customers, CSRs, Reps, APMs with inquiries; will gather information and pass on any technical issues to our engineering group
  • Work with CSRs, Reps, APMs, and our internal Sales Engineers to confirm all entered order information is accurate; track down missing order information
  • Work with customers, CSRs, Reps, APMs APMs to confirm pricing, provide updates on order status, and schedule or confirm delivery
  • Will assist in Salesforce requests and lead opportunities

Operational Support Responsibilities:

  • Purchasing/Receiver: Reconcile and confirm receipt of product, match receipts with POs and approve for payment
  • Accounts Payable: review and pay in house bills such as utilities, garbage, water, cleaning services or passes bills to corporate for payment ; Create Expense POs for everything purchased using the P-Card
  • HR Related: Submit all payroll hours for ADS employees and Temp Labor Employees; assist employee hiring through Sterling system setting up drug screening with clinic and background checks; assist in new employee orientation and training; administers benefits/elections changes for all workers; post all ADS companywide notices and reviews with workers
  • Assist in Dispatching when required: Responsible for picking and dispatching orders, which includes all shipping, tracking information and costs
  • Assist in Shipping when required: Prepare UPS, Fed-Ex, and other LTL shipments by creating the BOLs and UPS labels; help coordinate LTL freight

Company Responsibilities:

  • Maintain confidentiality of all trade secrets and other company/customer information
  • Follow all company procedures and policies
  • Create solutions
  • Adhere to ADS guiding principles of honesty, professionalism, and core values

Job Skills:

  This position should possess the following skills/knowledge:

  • Must be able to work in a fast paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands
  • Working knowledge of a variety of computer software applications including Microsoft Office, Word, Excel, PowerPoint, and Oracle.       
  • Continual attention to detail in composing, typing or proofreading materials, establishing priorities, and meeting deadlines
  • Excellent communication skills, oral and written
  • Organizational skills and project management experience
  • Knowledge of office administrative procedures

Educational Requirements:

  • High School Diploma

Preferred Experience:

  • Customer Service 2+ years
  • 3-5 years related experience

Physical Requirements:

  • Required to sit for long periods of time
  • Infrequent light physical lifting required

EEO Statement

Advanced Drainage Systems is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.


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